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ZedPay Company

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Articles

Recent activity by ZedPay Company

  • Scheduled Maintenance Notice - 1 July 2024

    We are under maintenance until Wednesday for better performance. We apologize for any inconvenience this may cause and thank you for your patience. We will inform you when we reopen.

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  • Maintenance Notice: "Withdrawal" and "Swap" Functions

        UNDER MAINTENANCE Our "withdrawal" and "swap" functions are currently undergoing maintenance. We apologize for any inconvenience this may cause and appreciate your patience.    

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  • Accessing Card Transaction History

      1. Login to your ZedPay Account; 2. Write your E-Mail Address and your Password   2. Click on the Wallets 3. Click on Cards.   4. If you have a card transaction history, you can view it by scr...

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  • Important Changes to Your ZedPay Account Login Process

    We would like to inform you about changes you'll experience when logging into your account. Now, an additional step is required to provide a more secure login experience.   When logging into your ...

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  • POS Deductions for ZedPay Card Transactions

      When using the ZedPay card for purchases across various stores in different countries, Point of Sale (POS) deductions are generally determined by the rates set by the individual merchant. Each ...

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  • Solutions and Tips for ZedPay SMS Verification Issues

    If you have problems with SMS verification during your ZedPay registration process, the following solutions and tips may help:   - It may take a few minutes for the SMS verification code to reach y...

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  • Address proof for physical VISA Card KYC

      When doing the KYC of your ZedPay physical VISA card, make sure your address proof document is translated to English, if not your KYC will be rejected. 

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  • Uploading KYC Documents to Physical Cards

      To upload your KYC (know your customer) files  please ensure they are in JPG or PNG format. Please note that the file size should not exceed 300 kilobytes (300 KB).            

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  • The Reason for a 0 USD Balance on My Physical Card in the Account

      If your card balance is 0 right after you have received your physical card, it is because you first need to activate your physical card. After activating your card, the balance will be updated a...

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  • My Fiat Withdrawal Request was Rejected for an Unknown Reason

      We regret to inform you that, currently our Fiat withdrawal option is unavailable. However, you have the option to convert your funds to any other token and proceed with the withdrawal.      

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